How Should A Small Business Approach And Engage With Customers Through Social Media Marketing?

By on December 10th, 2020

5min Read

 blog image

When carried out well, social media marketing campaigns can transform your small business and put you on a path to great success. You are probably here because you are curious to learn how you can leverage social media to strengthen customer relationships. That is a reason enough to hire the best digital marketing agency in Sydney. As you plan to do that, our experts at Digital Hub Australia will get you started on this by showing you how you can better approach and engage customers using your social media pages. 

Provide Value

This is not negotiable. People have to find your content helpful or all your efforts will be in vain. Customers won’ t engage with your brand unless they have a reason to keep coming back. I know what you are thinking. What kind of content should you go for?

Well, you must first find out what your customers find interesting online. Make use of SEO services in Sydney if you need help figuring that out. SEO experts will help you learn more about the browsing habits of your customers and analyse the data obtained. 

Using the information obtained, you can optimise your social media content.

Partnering with an experienced digital marketing company in Sydney will generally work wonders for your bottom line. The best part about providing valuable content is that people will start to view your business differently and trust you even more. 

Be Authentic

Polished content barely does well online. That’s not to mean that high quality content is bad for social media. No! The point is that your content shouldn’t feel like a sales pitch. 

Social media is about user experience, people are there to socialise, not to buy products.

This might sound easy to implement but it’s not. You need a professional to help you work on your tone and come up with content that customers will find authentic. 

Consulting the best SEO agency in Sydney is in your best interests. Think about it. SEO experts create high quality content for a wide range of businesses. They will therefore help you come up with content that resonates with social media users on different platforms. 

This will have the effect of boosting your engagement levels.


I know, this sounds obvious. After all, social media is used to communicate, right? However, most brands make the mistake of not committing to their social media campaign. The result is customers feeling dissatisfied with your responses to their queries.

Here is the scary part. Nowadays, social media is where most people first interact with a company for the first time. Poor communication will only serve to alienate your customers or worse, push them to your competitors. What does this mean for you? 

For starters the information on your social media should be up to date. Next, respond to customers’ comments on time and in the best way possible. We know this can be a challenging task but, especially if you don’t have the time and/or skill to do it well. You can leave this to any best SEO agency in AUstralia. They will do the heavy lifting for you.

Analyse Your Campaigns

Social media marketing is a round-the-clock activity. There is no rest from it. This is why it isn’t a good idea working alone. A digital marketing agency has the resources to track your campaign all year round. 

This gives you another reason to hire digital marketing experts in Sydney Australia. By analysing the data, they can find out how your customer base is reacting to your content, making it possible for you to tweak and optimise your campaign in real time.  You can create better content once you figure out what your customers enjoy the most. 

Further analysing the data will allow you to create content for specific purposes. For instance, your content could either attract new customers or spark user engagement. Depending on what you want.

Take A Stand

You will be hard-pressed to find a customer in your social media audience who doesn’t support a social issue. What does this mean for you? People will engage more with your brand if you support causes that they believe in. 

In case you have difficulties figuring out which causes to back, you can hire SEO experts in Australia to help you brainstorm on the best ones for your business. 

Once you do, you can document how your business is contributing to the fight against global warming, for example. Many Australian customers support such a cause so your engagement rates will definitely improve. 

Remember, your efforts should be authentic and not a PR stunt.

Boosting engagement on your social media might seem like an uphill battle, but it is not. You can make this process easier and stress-free by making use of the affordable digital marketing services in Sydney Australia. Contact our social media management experts at Digital Hub Australia for more ideas and help on how you can make the most of this channel when it comes to engagement. 

Share on

More blog posts for you

Let's Increase Your Sales.

Talk with one of our certified web development professionals about how to get online.

    newsletter Join 5,000+ businesses smashing revenue goals with our weekly newsletters.